In these Terms and Conditions “The Company” means “Jackie Filmer Catering Ltd t/a Jackie Filmer Bespoke Food” and “the Client” means the person or company booking the event.

Written quotations are valid for 3 months from the date of quotation and may be subject to change following a site visit or further information gathering. All prices are subject to VAT at the prevailing rate. All quotations contain fixed costs which will not be reduced if the final number of guests is less than originally quoted for.

Verbal/email confirmation of any event will be taken as acceptance of Jackie Filmer Catering Ltd’s Terms and Conditions.

Menu prices quoted by Jackie Filmer Catering Ltd are prepared on the basis of specific numbers of guests. All prices are based on costs prevailing at the time of the quotation and are conditional upon market availability. Prices are subject to variation in the event of changes to numbers of guests.
Confirmation of final numbers must be given not later than 5 working days prior to the event, after which time any decrease in numbers cannot be accepted and the full charge will be made. Jackie Filmer Catering Ltd will notify the Client promptly of any price changes or variations to the quotation.

Invoices are based on the final numbers confirmed not later than 5 working days before the function, or on the numbers actually catered for, should this be higher. Should the numbers decrease within 5 working days the higher, original figure will be charged for. Should the numbers rise during this time, we reserve the right to charge a re- booking charge. This fee will be calculated on a 15% charge on all costs relating to the increase, i.e. staff, food, drinks and equipment. This is to take into account additional ordering and kitchen time and any penalties levied by our subcontractors.

A deposit of 25% of the quoted price is due no later than 30 days before the date of the event, or as soon as the booking is made, whichever is closest to the event date. All deposits are non-refundable. Payment may be made by sterling cheque or direct transfer to Jackie Filmer Catering Ltd’s bank account.

Cancellation charges are payable, for cancellation of any event or part event which has been confirmed by the client and or where food, material and labour cost have already been incurred.

The following charges will apply:

• Within 14 days of event 25% of the quoted price
• Within 7 days of event 50% of the quoted price
• Within 2 working days of event 100% of the quoted price

Any liability to sub-contractors or other direct costs or expenses incurred on behalf of the Client will also be charged to the Client.

The final invoice will be sent after the event, and is payable within 14 days of the date of issue. Payment may be made by sterling cheque or direct bank account transfer to Jackie Filmer Catering Ltd’s bank account.  The Company reserves the right to charge interest at 8% above base rate per annum or the monthly equivalent on all outstanding balances.

Except in the case of the negligent or wilful conduct of Jackie Filmer Catering Ltd, its employees or agents, The Company accepts no liability for any loss caused by Jackie Filmer Catering Ltd’s failure to perform its obligations. The Client is responsible for any loss or damage to hired equipment, from the time of delivery until collection by Jackie Filmer Catering Ltd, or its sub-contractor, or returned by the Client. Any losses or breakages will be charged to the Client at full replacement cost. The Client should, in his own interest, ensure that all such equipment is insured.

Any complaint shall be made promptly and in any event must be received at Jackie Filmer Catering Ltd’s address in writing not more than 7 days from the date of the event concerned.

All unopened and undamaged wines, spirits and soft drinks (except nonstock items and fresh fruit juices) are provided on a sale or return basis. Jackie Filmer Catering Ltd does not charge corkage, but charges £2.50 per head for purchasing, handling and disposal if required by the Client.

All food and labour costs incurred in arranging food and wine tastings on behalf of the Client will be fully charged to the Client. We charge £100 for a tasting session. This payment will be deducted from the final invoice should you choose Jackie Filmer Catering Ltd to cater for your event.

Any time or date stated by the Company for the delivery or removal of goods required in the provision of services is an estimate only and shall not be an essential term of the contract. Delivery and collection will be attempted to all reasonable areas at the venue or facility. However should the access be restricted or additional time, personnel or facilities required, any additional costs will be passed on to the client.

Are subject to market availability, and vintages and prices may be altered.

Our mess meals for crew, venue staff or members of your team
• Menu – as per food price for event at a 50% reduced rate
• Main Course staff buffet £10
• Sandwich bags with fruit £5.50

We allocate 1 staff member per 15 guests for canape parties. Staff are based on timings confirmed however subject to change on the day of the event.

Waiting staff are charged at a minimum of 4 hours and chefs at a minimum of 6 hours.

We ensure the safety of all our staff and for any staff asked to work after 11.00pm there will be a charge for taxis to take them home.

The taxi fares will be included in the final invoice.

Cloakroom facilities can be provided at the clients request however Jackie Filmer Catering Ltd does not accept responsibility for guests’ possessions.  These are left at the owner’s own risk.

No liability is accepted by Jackie Filmer Catering Ltd for failure of performance due to strike, lockout, hostilities or any circumstances outside the control of Jackie Filmer Catering Ltd.